Name: Arleen Rivera-Hyland
Board Position: Member At Large
Country of Heritage: Puerto Rico
Arleen Rivera-Hyland is the 311 Call Center Manager for the City of Rochester, where she has worked since 1993. In her capacity with the City, she has performed the duties of Asst. NET Administrator, Code Enforcement Coordinator, Neighborhood Conservation Officer and Finance Agent. Prior to working for the City, Ms. Hyland worked for Eastman Kodak as a Purchasing Agent, a Computer Tech and an Asst. Machinist.
Ms. Hyland holds a Bachelor of Science in Communication from Empire State College and is in the process of completing a Master in Public Administration from the college of SUNY Brockport.
Ms. Hyland is currently the Vice President of the Crescent Beach Association and has served on several boards and committees, including co-chairing the City’s Hispanic Heritage Committee and the UW Hispanic Leadership Development Program.
She has been the recipient of two Rochester’s Mayor Superstar of Service Awards for her dedication and commitment in servicing the community.